Who we are
Terrain Group Pty Ltd respects the privacy of each individual and recognises that you as an individual have the right to control your personal information. We understand providing personal information is an act of trust that we take seriously. The below information explains some of the principles in collecting and using an individual’s personal information.
Our website address is: https://www.terraingroup.com.au.
What personal data we collect and why we collect it
We only collect necessary personal information to deliver products, and services information that Terrain Group Pty Ltd offers.
In the Privacy Policy, ‘personal information has the meaning set out in the Privacy Act.
You are under no obligation to provide personal information to Terrain Group Pty Ltd. However, without accurate or relevant details, we may not be able to provide specific information to your interests or needs.
Information is collected through WordPress, Mailchimp, SalesForce online CRM platform, and through one on one meetings.
Information collected varies according to what each platform requests on either subscribing or requesting further information, and/or a quotation.
Once you provide your information will be entered into Salesforce where you will then automatically become a subscriber to our newsletter.
Terrain Group Pty Ltd collects information for the below purposes:
Analysing insights from Mailchimp, Google Analytics, and Salesforce allow Terrain Group Pty Ltd to improve the quality of information sent out to the individual.
To respond to individuals you have requested information via email or other correspondences receive and to address any issues or complaints.
To obtain feedback so we can find out your level of satisfaction with our products and services.
To contact the individual by SMS, email, phone or email, or in any other lawful manner.
Comments
When visitors leave comments on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Images uploaded to the website, remain the property of Terrain Group Pty Ltd.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Terrain Group collects personal information to inform and update individuals on products, promotional offers, and services through the following online platforms; WordPress, Mailchimp, and Salesforce
Individuals can receive the above information through Mailchimp EDM, direct email, online confirmation emails, and direct mailouts.
Terrain Group Pty Ltd may disclose your personal information to third parties in connection with the purposes described above. This may include sharing information with third parties.
We will not otherwise disclose your personal information to other companies without your consent.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
Terrain Group Pty Ltd takes reasonable steps to keep any personal information we hold secure. Please notify us immediately if you become aware of any breach of security.
The above websites and links to websites that are owned or operated by third parties independent of Terrain Group Pty Ltd contain their own privacy statements, and their owners or operators are responsible for informing you about their security and privacy practices
What data breach procedures we have in place
You can amend the personal information you have provided or direct comments and complaints to Terrain Group via:
or email marketing@terraingroup.com.au
or phone direct 1800 335 112
What third parties we receive data from
Some of the third parties who collect personal information may be located outside of the state and territory in which the information was collected or outside Australia.
What automated decision making and/or profiling we do with user data
Terrain group Pty Ltd automatically informs an individual who subscribers directly through the website through an automated email response.
Individual data can be profiled and segmented according to the individual’s needs and interests.